Frequently Asked Questions

You have questions. We're happy to answer them.

Don't see your question on the list? Please contact us and we'll be sure to answer it for you.

Email us at help@epiones.com or contact us here.


Ordering with EPIONES

What forms of payment do you accept?

We currently accept bank debit/credit cards (Visa, MasterCard, American Express, and Discover) and PayPal. We do not currently offer the option of split payment methods between these two. Distributes can, however, use store credit in conjunction with one of the two above-mentioned options.

Are all purchases made in USD?

Yes! All purchases made through Epiones-affiliated stores are reflected in US Dollars only.

How do I change or cancel an order?

We strive to get your order processed and shipped as quickly as possible. Due to this reason, we cannot guarantee that changes or cancellations to an order can be made after the order has been received.

If changes are requested, we want to try to help as soon as our office doors open! Please reach out to our Customer Experience Department and a representative would be more than happy to assist you in this matter. We simply require to know the following:

-The order ID number in reference
-The customer's registered email address
-A detailed description of the changes that need to be made

If the requester cannot verify the billing information or account information associated with the order, we reserve the right to deny the request of an order cancellation due to privacy concerns.

Please send all requests immediately to hello@epiones.com or calling us at 1-855-850-6641 any time between 9am-4:30pm Pacific Time, Monday-Friday.

Products arrived either missing, damaged, or incorrect. What do I do?

Please email us your order ID number and a description of what’s wrong with the order.


Be sure to attach the following requested photos:


-A photo of the outer packaging

-A clear photo of the unused product and a legible photo product’s facial label

-A legible photo of the packing slip that was received


All information can be submitted to hello@epiones.com for review. We accept attachment files in .jpg, .png, or .pdf formatting only; 3rd party image hosting links will not be accepted. Once we've received this information, a Customer Experience Representative will be in touch with you with further instructions and/or details!


Please refrain from using or distributing products until the claims team has closed/resolved the claims case. 

When will my order ship?

We strive to ship out orders from our southern California facilities within 3 business days. Once your order is on the way, transit time varies between 2-7 business days with a carrier of our choice. The average turnaround time to receive your order is anywhere between 3-10 business days!


Note: Business days excludes weekends or observed holidays by both the Corporate office and the carriers. During peak seasons, orders may take longer to be processed, but you’ll be notified as soon as your order is on the way!

Can I ship an order to multiple addresses?

Unfortunately we can only ship a single order to one destination. If you need to ship products to different recipients, the orders will need to be submitted separately and shipping costs will be calculated per order size against its destination.

What countries do you currently ship to?

We currently only ship within the US and US territories at this time.

How much does it cost to ship my order?

Orders reaching a minimum of $50 or more will ship FREE. If your order is under $50, you’ll simply pay $4.95 as a flat fee!We are currently only shipping within the US at this time. 

How do I track my order?

Once our Fulfillment Center has packed and shipped your order, the status will move from “Pending Fulfillment” over to “Complete”. You will receive a shipping confirmation by email with a generated tracking ID number once it has been generated.


You can also retrieve this tracking number by logging into your account at www.epiones.com (or myepiones.com if you’re shopping through a Distributor) and going to “My Account” > “My Orders”.

Can you ship products to my state?

Epiones products contain 0.0% THC, therefore, is federally legal to be shipped to all 50 states within the US, including US territories!


Note: Local statutes are still catching up to the federal system and sales of CBD products are not yet observed in select states. Please check your local state laws to ensure that the distribution of CBD is allowed. 

Are taxes charged in my state?

Yes! Epiones is tax compliant at the county and state level. Tax will be calculated at the time of checkout based on where your order will be shipped.

What is your Returns Policy?

If you’re not happy with your order, we offer a 30-Day Satisfaction Guarantee return policy! Simply mail back your order with your order number to be refunded on the price paid on the item, less shipping, at the time of checkout. All returns can be shipped with the United States Postal Service to the following mailing address:


Epiones Returns

P.O. Box 8965

Brea, California 92822

United States


Note: Please attach your order number to help us locate the source of your order. Failure to comply may result in your refund being withheld indefinitely.


Shipping is not refunded except in pre-approved circumstances by our Claims Department. To inquire about this, please email us at hello@epiones.com with your reason to return your item.

Do we have a satisfaction guarantee?

Yes! We offer a 30-Day Satisfaction Guarantee return policy! If you’re not happy with the product(s) that you’ve purchased, simply mail back your order to be refunded on the price paid, less shipping, at the time of checkout. All returns can be shipped with the United States Postal Service to the following mailing address:


Epiones Returns

P.O. Box 8965

Brea, California 92822

United States


Note: Please attach your order number to help us locate the source of your order. Failure to comply may result in your refund being withheld indefinitely. 

How long does shipping take?

We strive to ship out orders from our southern California facilities within 3 business days. Once your order is on the way, transit time varies between 2-7 business days with a carrier of our choice. The average turnaround time to receive your order is anywhere between 3-10 business days! Larger orders may take longer to process and ship.


Note: Business days excludes weekends or observed holidays by both the Corporate office and the carriers. During peak seasons, orders may take longer to be processed, but you’ll be notified as soon as your order is on the way! 

Questions about Hemp and CBD

What is CBD and what does it do?

CBD, short for Cannabidiol, is just one of many chemical compounds, known as cannabinoids, within the hemp plant. Each cannabinoid within the plant is associated with different wellness benefits. Our CBD Full Spectrum aims to maintain all cannabinoids to provide the maximum effect but with the specific removal of THC (0.0%) to prevent any psychoactive effects.

What is CBD oil?

CBD oil is a natural oil extracted from the hemp plant intended to serve various therapeutic relief. It can be incorporated into finished product categories to provide different methods of ingestion, potency of relief (varies by dosage volume), and the speed of absorption.

What is hemp oil, and is it different from CBD?

Both hemp oil and CBD oils are extracted from different parts of the cannabis plants to serve different purposes. CBD is used for general therapeutic relief whereas hemp oil, lacking in cannabinoids, is generally used in food items skincare (beauty) products.

What does Full Spectrum mean?

CBD is typically categorized by levels of purity against other cannabinoids found within the hemp plant, which can be stripped during the extraction process. Each cannabinoid is a compound found within the hemp plant that can offer its own set of potential health benefits; CBD is only one of many. Listed in order of lowest to highest level of efficacy, CBD is often referred to as Isolate, Broad Spectrum, or Full Spectrum. 


Epiones utilizes only CBD Full-Spectrum 0.0% THC to maximize results for relief.

Does CBD have an expiration date or shelf life?

CBD itself does not have an expiration date, but CBD-infused products may have different recommended shelf life. To enjoy its effects in the way that the manufacturers have designed, we highly advise using a product sooner rather than later. In addition, we recommend storing them in an airtight and sealed location at cool to room temperature and removed from direct sun exposure.

Questions about Hemp and CBD

What is CBD and what does it do?

CBD, short for Cannabidiol, is just one of many chemical compounds, known as cannabinoids, within the hemp plant. Each cannabinoid within the plant is associated with different wellness benefits. Our CBD Full Spectrum aims to maintain all cannabinoids to provide the maximum effect but with the specific removal of THC (0.0%) to prevent any psychoactive effects.

What is CBD oil?

CBD oil is a natural oil extracted from the hemp plant intended to serve various therapeutic relief. It can be incorporated into finished product categories to provide different methods of ingestion, potency of relief (varies by dosage volume), and the speed of absorption.

What is hemp oil, and is it different from CBD?

Both hemp oil and CBD oils are extracted from different parts of the cannabis plants to serve different purposes. CBD is used for general therapeutic relief whereas hemp oil, lacking in cannabinoids, is generally used in food items skincare (beauty) products.

What does Full Spectrum mean?

CBD is typically categorized by levels of purity against other cannabinoids found within the hemp plant, which can be stripped during the extraction process. Each cannabinoid is a compound found within the hemp plant that can offer its own set of potential health benefits; CBD is only one of many. Listed in order of lowest to highest level of efficacy, CBD is often referred to as Isolate, Broad Spectrum, or Full Spectrum. 


Epiones utilizes only CBD Full-Spectrum 0.0% THC to maximize results for relief.

Does CBD have an expiration date or shelf life?

CBD itself does not have an expiration date, but CBD-infused products may have different recommended shelf life. To enjoy its effects in the way that the manufacturers have designed, we highly advise using a product sooner rather than later. In addition, we recommend storing them in an airtight and sealed location at cool to room temperature and removed from direct sun exposure.

Questions about Hemp and CBD

What is CBD and what does it do?

CBD, short for Cannabidiol, is just one of many chemical compounds, known as cannabinoids, within the hemp plant. Each cannabinoid within the plant is associated with different wellness benefits. Our CBD Full Spectrum aims to maintain all cannabinoids to provide the maximum effect but with the specific removal of THC (0.0%) to prevent any psychoactive effects.

What is CBD oil?

CBD oil is a natural oil extracted from the hemp plant intended to serve various therapeutic relief. It can be incorporated into finished product categories to provide different methods of ingestion, potency of relief (varies by dosage volume), and the speed of absorption.

What is hemp oil, and is it different from CBD?

Both hemp oil and CBD oils are extracted from different parts of the cannabis plants to serve different purposes. CBD is used for general therapeutic relief whereas hemp oil, lacking in cannabinoids, is generally used in food items skincare (beauty) products.

What does Full Spectrum mean?

CBD is typically categorized by levels of purity against other cannabinoids found within the hemp plant, which can be stripped during the extraction process. Each cannabinoid is a compound found within the hemp plant that can offer its own set of potential health benefits; CBD is only one of many. Listed in order of lowest to highest level of efficacy, CBD is often referred to as Isolate, Broad Spectrum, or Full Spectrum. 


Epiones utilizes only CBD Full-Spectrum 0.0% THC to maximize results for relief.

Does CBD have an expiration date or shelf life?

CBD itself does not have an expiration date, but CBD-infused products may have different recommended shelf life. To enjoy its effects in the way that the manufacturers have designed, we highly advise using a product sooner rather than later. In addition, we recommend storing them in an airtight and sealed location at cool to room temperature and removed from direct sun exposure.

Questions about Hemp and CBD

What is CBD and what does it do?

CBD, short for Cannabidiol, is just one of many chemical compounds, known as cannabinoids, within the hemp plant. Each cannabinoid within the plant is associated with different wellness benefits. Our CBD Full Spectrum aims to maintain all cannabinoids to provide the maximum effect but with the specific removal of THC (0.0%) to prevent any psychoactive effects.

What is CBD oil?

CBD oil is a natural oil extracted from the hemp plant intended to serve various therapeutic relief. It can be incorporated into finished product categories to provide different methods of ingestion, potency of relief (varies by dosage volume), and the speed of absorption.

What is hemp oil, and is it different from CBD?

Both hemp oil and CBD oils are extracted from different parts of the cannabis plants to serve different purposes. CBD is used for general therapeutic relief whereas hemp oil, lacking in cannabinoids, is generally used in food items skincare (beauty) products.

What does Full Spectrum mean?

CBD is typically categorized by levels of purity against other cannabinoids found within the hemp plant, which can be stripped during the extraction process. Each cannabinoid is a compound found within the hemp plant that can offer its own set of potential health benefits; CBD is only one of many. Listed in order of lowest to highest level of efficacy, CBD is often referred to as Isolate, Broad Spectrum, or Full Spectrum. 


Epiones utilizes only CBD Full-Spectrum 0.0% THC to maximize results for relief.

Does CBD have an expiration date or shelf life?

CBD itself does not have an expiration date, but CBD-infused products may have different recommended shelf life. To enjoy its effects in the way that the manufacturers have designed, we highly advise using a product sooner rather than later. In addition, we recommend storing them in an airtight and sealed location at cool to room temperature and removed from direct sun exposure.